SHIPPING AND RETURNS
Shipping Information
Processing Time
All orders are processed internally within 24-48 business hours from the time you place your order. The order is shipped out from us within approximately 3-5 business days from shipment date. Once your order has been created a shipping label, you will receive a
shipping confirmation e-mail.
Canada
Canada Post Standard Shipping Shipping Costs Delivery Time
Flat Rate $12.95 3-5 business days
Orders over $100 No Shipping Fee 3-5 business days
Deluxe Boutique is pleased to offer FREE STANDARD SHIPPING on all online orders over $100 within Canada. For orders under $100, Deluxe Boutique offers a $12.95 FLAT RATE STANDARD SHIPPING. Please note that all shipments will
require a signature on delivery within Canada.
USA
Delivery Option Shipping Costs Delivery Time
Expedited Parcel (Standard Shipping) $19.95 Processing time + 4-5 business days
Xpresspost (Priority Shipping) $25.95 Processing time + 2-3 business days
Deluxe Boutique offers 5 day shipping options to most of the USA. All standard International orders will be shipped with STANDARD DELIVERY which will take up to 4-5 business days from the shipment date. PRIORITY DELIVERY is also available
for orders within USA with an expected 3-5 business days for delivery time. The shipping fee is added at check out if applicable.
All international shipping fees do not include taxes or duties. Unfortunately, we’re unable to supply estimated duties and taxes as this information will vary by country.
At Deluxe Boutique, we deeply value your relationship with us. We are committed to providing you with the highest level of service simply because our customers deserve the very best. We will do everything we can to ensure your order is delivered on time, however capezioshoes.ca cannot be held responsible for unforeseen conditions beyond our control such as severe weather conditions, service interruptions, custom delays, and so on.
Please note that we do not ship on Saturdays, Sundays, or statutory holidays.
Returns
Return via mail/courier
Items on discount or marked sale can not be exchanged. No refunds will be given.
Items on regular price can be exchanged within 14 days. A Return Authorization number
must be requested by email at contact@deluxeboutique.ca prior to returning. The item(s)
must not be worn, altered or washed and be accompanied by original tags. All items must
be accompanied by the original box in its original condition. Returns must be placed in a
shipment bag - labels added and damages to the box will not be accepted leading to a
declined return.
Shipping fees are non-refundable. The product purchase balance will be refunded to
your credit card within 5-7 business days upon receiving of the item at Head Office. All
returns must be authorized by us prior to the return. Please contact us by email to make a
Return Authorization request. The return authorization number must be clearly written on
the outside of the package. Any return received without a Return Authorization number
or that do not comply with the above instructions may be denied at the discretion of
Deluxe Boutique.
We suggest that you package your return shipment protectively and send by registered
mail (ie. Canada Post) or courier as product remains your responsibility until processed
by Deluxe Boutique.
USA
For returns coming from the United States, the above timelines apply and a Return Authorization number is also mandatory before sending. Additionally, the following are to be indicated:
• The package is clearly marked as "RETURN"
• The provided RA number: "RETURN AUTHORIZATION #:_____"
• The original order number, value of the item, and description of your order
• The original tracking number of the item with the courier provider
Failure to include all of the above, could lead to a decline of return and refund. Please note that duties, taxes, and additional fees sending back to us is to be paid by the customer.
Return address:
Attn: Web Return RA#
Deluxe Boutique Warehouse
15 Goose Rd
Port Perry, ON
L9L 1B6
Tel: 416 995 1563
Exchange
In the case of online exchanges, please notify Deluxe Boutique via e-mail to ensure we have the correct size before sending back the unworn product with a copy of the receipt. The word “EXCHANGE” should be clearly written on the outside of the package and on the receipt.
Please note that you are responsible for covering shipping for your exchanges. A flat rate
of $12.95 will be charged on your credit card.
Refunds
We do not offer refunds, exchange only on regular priced items within 21 days of purchase. If the item is faulty by the manufacture will our best to fix/alter your item or replace it.
Impromper Returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) We will not refund or exchange the product;
(b) We may retain the returned product until any outstanding charges are paid as we may charge for re-delivery of the returned product.
** The original receipt must be provided in the box with the returned merchandise.
** Please note that our web items consist of stock from both our warehouse and in-store, therefore they may have been previously tried on, but not worn.
– Thank you for shopping at Deluxe Boutique! –